Industries
Travel, Car Rental & Mobility
Car rental and mobility present particularities affecting collections: high customer rotation, frequently foreign customers, incidents over the condition of the vehicle on return (unrecognised damage, refuelling, administrative charges for fines, tolls or excess mileage, disputes over excess/insurance coverage), unpaid rental fees, payment chargebacks, contractually agreed charges and penalties, and charge-bearing cancellations or no-shows.
Beyond rental companies, the same dynamics affect travel agencies, tour operators and corporate mobility providers. The defaulting party may be a private individual, a company with variable fleet needs, a travel agency or a tour operator, which adds complexity to the debtor profile and requires the claim route to be tailored to each case.
Types of files typically handled
- Recovery of unpaid rental fees.
- Recovery of damages not acknowledged by the customer and properly documented by the rental company.
- Administrative charges for fines, tolls, refuelling and other unpaid supplemental items.
- Claims arising from payment chargebacks and disputes on electronic payments.
- Claims arising from excess/insurance coverage and conditions of use of the vehicle.
- Open balances from corporate fleet customers, travel agencies and tour operators.
- Cross-border recovery where the debtor is outside Spain.
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