Travel, Car Rental & Mobility

Car rental and mobility present particularities affecting collections: high customer rotation, frequently foreign customers, incidents over the condition of the vehicle on return (unrecognised damage, refuelling, administrative charges for fines, tolls or excess mileage, disputes over excess/insurance coverage), unpaid rental fees, payment chargebacks, contractually agreed charges and penalties, and charge-bearing cancellations or no-shows.

Beyond rental companies, the same dynamics affect travel agencies, tour operators and corporate mobility providers. The defaulting party may be a private individual, a company with variable fleet needs, a travel agency or a tour operator, which adds complexity to the debtor profile and requires the claim route to be tailored to each case.